Support

Write to a person. It is a small operation.

wuyuxai@gmail.com — usually answered within a day or two.

Before you write

It identified the wrong figure

Send the photo if you can. Head-on, filling the frame, and even light help most; a figure at an angle in shadow is the hardest case. If it offered two and you had to choose, that is the app working as intended — the difference between some variants is one printed detail.

It says more than one figure is in the photo

This version identifies one at a time. Crop to a single figure and try again.

My purchase did not carry over

Settings → Restore purchases, with the same Apple Account you bought it on.

My collection is not on my other device

Both devices need iCloud switched on and the same Apple Account. If you would rather not use iCloud, export a file from one and import it on the other.

A figure is missing from the catalogue

The catalogue comes from Rebrickable and updates monthly. If something is missing there, it is missing here — telling them fixes it for everyone.